# Freshworks — API Agent Score

> Score: 49/100 (Grade: F) | Domain: freshworks.com | Rubric: 1.0.0 | Checked: July 24, 2026

Freshworks scored 49/100 (F), classified "not-ai-ready".

[View full report](https://www.postman.com/ai/ai-ready-apis/company/freshworks)
[All organizations](https://www.postman.com/ai/ai-ready-apis/llms.txt)

## Summary

- Overall: 49/100 (F)
- Classification: not-ai-ready

## Category Scores

- API Design: 43/100 (F)
- Developer Experience: 50/100 (D)
- Agent Discovery: 68/100 (C)
- Agent Understanding: 56/100 (D)
- Agent Usability: 40/100 (F)

## Check Results

### API Design

- [warn] Security & governance hygiene — security.txt present but missing or expired Expires. Investigated: wellknown 50%.
- [fail] Schema coverage & depth — no .d.ts found. Investigated: sdk 0%.
- [fail] Example coverage — No detectable code samples across 1 sampled docs pages. Investigated: docs 0%, sdk 0%.
- [skip] Machine-readable, versioned contract — No surface produced evidence for this capability in this run.
- [skip] Auth declared & discoverable — No surface produced evidence for this capability in this run.

### Developer Experience

- [pass] Changelog published — Newest official SDK activity 161 day(s) ago. Investigated: sdk 100%.
- [warn] Quickstart present — Quickstart page reachable (1 variants scanned starting at https://developers.freshworks.com/docs/getting-started/) but no runnable code sample detected in HTML or .md variant. Investigated: docs 50%.
- [fail] Self-service developer portal — No signup page detected across conventional paths (/signup, /sign-up, /register, /get-started, /console/signup, /dashboard/signup, /try, /try-free, /free, /free-trial, /start, /start-free). Investigated: docs 0%.
- [fail] Code samples in docs — No detectable code samples across 1 sampled docs pages. Investigated: docs 0%.
- [skip] Description completeness — No surface produced evidence for this capability in this run.

### Agent Discovery

- [pass] Registry & SDK presence — Indexed on Context7 (freshworks-oss/crayons, 1505 snippets). Investigated: docs 100%, sdk 50%, cli 0%.
- [warn] Docs reachable, not hard auth-gated — Server ignores Accept: text/markdown header (0/1 pages return markdown). Investigated: docs 75%.
- [warn] Crawlable / AEO — Sitemap present (1 entries) but carries no lastmod values. Investigated: wellknown 75%.
- [fail] llms.txt present, valid & comprehensive — No llms.txt found at any candidate location (https://developers.freshworks.com/docs/llms.txt, https://developers.freshworks.com/llms.txt). Investigated: docs 0%.

### Agent Understanding

- [warn] Agent-navigable, token-efficient docs — No pages support .md URLs (0/1 tested). Investigated: docs 75%.
- [fail] Agent instructions file (AGENTS.md) — No AGENTS.md at the site root or /.well-known/. Investigated: wellknown 0%.
- [fail] Docs structured data — Neither JSON-LD nor OpenGraph/meta tags detected across 1 assessed pages (1 JS-rendered). Investigated: docs 0%.
- [skip] Machine-readable errors (RFC 9457) — No surface produced evidence for this capability in this run.
- [skip] Operation purpose clarity — No surface produced evidence for this capability in this run.
- [skip] Description consistency across surfaces — Only 1 surface description(s) with ≥6 tokens available; need at least 2 to compare.

### Agent Usability

- [fail] Runnable collection with test scripts — No public Postman workspace discovered for the org. Investigated: platform 0%.
- [skip] Idempotency documented — No surface produced evidence for this capability in this run.
- [skip] Rate-limit signaling — No surface produced evidence for this capability in this run.
- [skip] Pagination documented & consistent — No surface produced evidence for this capability in this run.
- [skip] Sandbox separation — No surface produced evidence for this capability in this run.

## Executive Summary

Freshworks has meaningful strengths in auth and security and basic crawlability, but the partner program faces two critical gaps that block real integrations: the API contract lacks typed schemas and examples, making it nearly unusable for partners and their AI agents trying to build reliably; and the onboarding experience offers no self-service portal or runnable environment, meaning partners can't get hands-on without a sales conversation. Fixing the contract quality and standing up a self-service, executable front door should be the immediate priorities, with agent-discoverability and structured context layered in directly after.