Thank you to our 20 million users.

Thank you to every single member of the Postman community. We’re grateful to be on this journey building the API-first world with you.

Read the blog post →

Thank you to every single one of our 20 million users—we’re grateful to be on this journey building the API-first world with you.

Read the blog post →
X

Content Manager, Product Support - Remote

Postmanaut using robotics to design A P I. Illustration.

*must be willing to work CST or EST hours

Who Are We?

Postman is the world’s leading collaboration platform for API development. Our app simplifies each step of the API building process and streamlines collaboration. More than 20 million developers and 500,000 organizations worldwide currently use Postman. We recently raised our Series-D at a $5.6 billion valuation.

Here's a timeline of Postman’s journey in becoming an API Platform. 

The Team.

We believe that providing amazing user experiences is essential to our success as a company. You'll work within Product Support, the broader Customer Organization, and Product to build a world-class Help Center for our users to lean on in their journey on the Postman platform.

How We Operate.

Since we are a globally distributed team, we measure outcomes, not hours. We operate from a deep sense of our values, and strive to build the best products for the entire developer community.

What You'll Do. 

  • Build out the strategy for our Help Center with a focus on ticket deflection through self-service support.
  • Own the public-facing support documentation. You’ll establish a predictable content creation lifecycle for common support questions and surface insights from user feedback, and interactions, on our Help Center. This includes writing content and creating an information architecture that promotes self-service.
  • Write easy-to-understand public-facing articles that meet editorial standards, using Zendesk Guide.
  • Be proactive and liaise with Product, go-to-market teams, UX designers, Support Operations, and subject matter experts at Postman to get an in-depth understanding of documentation requirements.
  • Perform continuous reviews and audits of existing Help Center articles, create best practices, and collaborate with content teams internally to align on content strategy and to ensure optimization of content accuracy.
  • Project manage tasks and documentation needs from beginning to end, including tracking and updating tasks through Jira, the project management tool we use at Postman.
  • Experiment frequently. You’ll have the agency to transform how Postman supports all of the users on our platform by strategizing the content. You’ll conduct peer edits and collaborate on improving content guidelines and team processes as needs grow.

About You.

  • You have excellent written and verbal communication skills
  • Experience (3+ years) in working as a Technical Writer, Technical Support Engineer, or related field.
  • Passionate about working with a high-performing, distributed, support team.
  • Enthusiastic about APIs, and maybe even Postman.
  • Bias towards action – you act quickly to learn faster.
  • Experience working with a fast-growing, technical SaaS platform
  • Experience with Agile development process and knowledge of Confluence, JIRA, and Version Control Systems such as Git.

Benefits.

We offer competitive salary and benefits, and a flexible schedule working with a fun, collaborative team. Enjoy full medical coverage, unlimited PTO, and a monthly lunch stipend. (Yes, seriously. We want you to eat well wherever you’re at.) Plus, our wellness program will help you stay healthy from your location with fitness-related reimbursements. Our frequent and fascinating virtual team-building events will keep you connected, while our donation-matching program can support the causes you care about. We’re building a long-term company with an inclusive culture where everyone can be the best version of themselves, and we want you to be part of it. Join us, why dontcha?

#LI-REMOTE

Apply Now