IT System Administrator

All Postman Open Positions/IT System Administrator

Postman is the world’s leading API collaboration platform with built-in features to simplify each step of API development and streamline collaboration to help our users create better APIs—faster. More than 15 million developers and 500,000 organizations worldwide use Postman’s comprehensive set of built-in tools to support every stage of the API life cycle. With Postman you can design, mock, debug, test, document, monitor, and publish your APIs all in one place and join the future of API-first software.

Postman is seeking a highly technical IT System Administrator to join our rapidly growing Information Security and IT team. The IT Sys Admin will be on the front lines of Postman’s IT Support systems. You’ll provide world-class tech support to fellow Postmanauts in need of help. As the face of IT, the IT Sys Admin must have strong technical troubleshooting abilities, be self-motivated, have excellent written and verbal communication skills, and interact with a combination of technical and non-technical departments. The primary task of this position will be to troubleshoot and resolve endpoint issues, install/configure and support the endpoints, and assist with day-to-day operations for Postman’s Global IT infrastructure to provide growth for Postman’s initiatives.

What you get to do every day

  • Provide support to remote users including onboarding, installing, and upgrading software, Hardware setup, and configuring systems and applications.

  • Investigate and diagnose problems quickly and efficiently and coordinate with other engineers or 3rd parties as needed to resolve them.

  • Work closely with team members in different departments and time zones efficiently and effectively.

  • Design, Architect, and administration of enterprise-wide applications used for productivity & collaboration (GSuite, Zoom, Slack, Atlassian, Okta)

  • Create and Update Knowledge base articles and self-service documentation.

  • Account life cycle management from news hires to account/application deactivations.

  • Design and implement efficient and scalable identity and access management solutions and processes

  • Ensure SLA’s are well defined (and met) as related to current and future workload volumes.

  • Independently research and provide both business and technical solutions based on and related to internal customer needs and specifications and deploy them into our production infrastructure.

  • Work with IT leadership by proposing the use of new services to maximize productivity and efficiency.

Experience

  • You have 5 to 10 years of experience working with productivity and collaboration toolsets

  • Solid understanding of SAAS Applications, GSuite, Okta, Slack, Jamf, Intune, Mac OS, and Windows OS.

  • Experience using ITSM tools for ticket tracking Jira, ServiceNow, etc.

  • Ability to perform in-depth research and troubleshooting for complex technical issues.

  • Strong time management and organization skills; able to prioritize multiple requests effectively.

  • Highly self-motivated and proactive, able to work independently, identify opportunities and develop new ideas for efficiencies. Desire to learn and grow.

What Else? (Remote Benefits)

We offer competitive salary and benefits, and a flexible schedule working with a fun, collaborative team. Enjoy full medical coverage, unlimited PTO, and a monthly lunch stipend. (Yes, seriously. We want you to eat well wherever you’re at.) Plus, our wellness program will help you stay healthy from your location with fitness-related reimbursements. Our frequent and fascinating virtual team-building events will keep you connected, while our donation-matching program can support the causes you care about. We’re building a long-term company with an inclusive culture where everyone can be the best version of themselves, and we want you to be part of it. Join us, why dontcha?

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