Sales Support Intern - Bangalore

All Postman Open Positions/Sales Support Intern

Description:

Postman is looking for a Sales Support Intern to join our Sales Support team. This role will be focused on documentation. You will also respond to our customers and prospects, and support our internal teams. You should be able to understand different sales processes, sales metrics and be goal-oriented. We expect you to perform well in a team environment and have exceptional people skills. 

Note: This is a paid internship for 5-6 months in Bengaluru with a possibility of conversion to a full time job. 

Only those candidates can apply who

  1. Can start the internship as soon as possible
  2. Are available for a duration of 6 months with a possibility of conversion to a full time job
  3. Have relevant skills and interests

 Responsibilities:

  • Ensure all sales-support processes are tracked and documented
  • Re-write and restructure existing documentation to suit current workflows
  • Create and update knowledge base articles in Confluence, Guru and other internal tools
  • Respond to Sales and Billing inquiries for customers, prospects and internals
  • Work on tickets in Zendesk, Salesforce and JIRA within defined SLAs
  • Assist in order management activities - review Purchase Orders, Vendor Forms, Contracts, Order Processing and sending Invoices
  • Other sales-support duties as assigned

Requirements:

Must have - 

  • Excellent written and verbal communication skills
  • Ability to deliver high quality documentation, paying attention to consistency and detail
  • Well organised and detail oriented, able to track and document processes on multiple different tracks
  • Ability to provide high quality work support while handling a significant volume of inquiries (50+/week)

Nice to have -  

  • Understanding of sales-support and customer service practices would be a positive
  • Experience in documentation, writing articles
  • Experience in creating flowcharts. 

 

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