Postman uses AI automation to save time in 4 internal integrations

The Challenge

Postman is growing rapidly, and IT has to do more with less, rolling out simple solutions in a complex landscape. With roughly 200 weekly requests from around 1000 employees worldwide, the struggle lies in dividing work into two buckets. The first is high-frequency and low-complexity tasks. The second is low-frequency and high-complexity tasks. Obviously, there is a wide spectrum within each bucket, but there's still a need for human intervention alongside partial automation.

The Solution

After tapping into existing Postman skills followed by a quick implementation, the IT HelpBot maintains an impressive 25% ticket deflection rate, which is on par with the industry average. It maintains a 4.9 out of 5 rating from users. This frees up roughly 1.5 full-time equivalent (FTE) hours, allowing reinvestment in those low-frequency, high-complexity tasks that humans excel at.

The Challenge

Managing software licenses at a SaaS company like ours can involve 60 to 70 tools. Manually checking licences for each application would take anywhere from 15 to 20 minutes. It was a productivity interruption when someone was left waiting for a license.

The Solution

The app monitors software license availability on an automated schedule and alerts the relevant channel if license thresholds are low. Streamlined access without bottlenecks.

The Challenge

A ticket was opened by our People Team for every new hire needing equipment, and the process was reversed for terminations. Multiply this by a dozen, and it was raining tickets. It's a time-drain when each ticket takes about 20+ minutes to resolve, plus delays caused by different schedules between the People Team and IT.

The Solution

Our People Team can self-serve equipment-related queries directly in Slack via Firstbase. It's seamless and scalable. IT has time back, and the People Team is happy.

The API automation checks the return status, comments on the Jira ticket, and, if necessary, closes the ticket and deletes the equipment from the endpoint management software. There's no tidying up, as tickets and the endpoint management system are automatically cleared.

The Challenge

Engineers had to spin up demo email accounts, which was a painful, multi-step process. They also had to juggle legacy tools, multiple platforms, and browser tabs, wasting time, adding licensing costs, and straining IT capacity.

The constant context switching led to tool fatigue, slower testing cycles, and compliance headaches from unmanaged accounts.

The Solution

Stay in Postman. Spin up disposable inboxes, trigger test emails from any system, and inspect the message headers, links, or full HTML in seconds. For example, it took just five hours to spin up demo email accounts for the entire engineering department to test product features. IT no longer has to manage this process, and we've increased our compliance posture while giving a new tool to our engineering team.