Incident Management Agent

Automatically post Slack incident updates to Notion, keeping teams aligned without manual overhead.

Overview

This agent monitors Slack incident channels, summarizes key updates, and posts structured reports to Notion. It reduces manual effort, ensures consistent documentation, and keeps stakeholders informed with real-time updates.

You can also extend this workflow to integrate Jira or PagerDuty, or refine it to match your team's incident response playbook.

Tools used by this agent

Slack: Gathers incident-related messages
Notion: Stores incident status, summaries, and updates

How does this agent work?

Use the /incident-management* command to trigger the agent in Slack. Then, the agent:

Creates a new Slack channel based on the description provided with the slash command.
Invites itself and the user who triggered the command into that new channel.
Collects Slack messages from the incident channel.
Checks Notion to see if an incident page already exists. If not, it creates one.
Analyzes messages and generates structured summaries:
- Detailed incident overview
- Technical summary for engineering
- Support-friendly update for external communications
Updates the Notion page with the current status and metadata, such as severity.
Determines whether to notify leadership based on incident severity and message content.
Handles resolution events and updates the Notion page with closure summaries.

*The /command can be customized within the Slack app

Get started fast. Clone this agent template in Postman

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How to use this template

This agent requires the following configurations to function

Slack

slack_bot_token

Notion

notion_api_key

notion_database_id

Set up the template

To set up the template, do the following:

Clone the agent template from the Flows workspace.
Set up Slack:
- Create a Slack app.
- Get your Slack token and make sure it has the following permissions:
  - channels:history
  - channels:manage
  - channels:read
  - chat:write
  - commands
  - pins:write
  - users:read
- Get the Slack channel ID.
- Enable event subscriptions for message.channels.
Set up Notion:
- Create a Notion database with the following fields:
  - Name: Title (default)
  - Incident Date: Date
  - Status: Select (options: Not started, In progress, Done)
  - Severity Level: Select (options: Critical, High, Medium, Pending)
- Create a new Notion integration.
- Make sure to enable the connection with your application on the database page.
Add the following credentials to the Configurations panel to the right of the flow:
- slack_bot_token
- notion_api_key
- notion_database_id
Deploy the agent to the Postman cloud. Copy the action_url from the deployment output.
Create a slash command, such as /incident-management, pointing to the deployed action URL.
In Slack, use your slash command to trigger the agent.
Review the output:
- Check Notion and Slack for the incident summary
- Customize alert logic, summary formatting, or stakeholder notifications as needed

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