People Operations Generalist - San Francisco

Who Are We?

Postman is the world’s leading API platform, used by more than 30 million developers and 500,000 organizations, including 98% of the Fortune 500. Postman is helping developers and professionals across the globe build the API-first world by simplifying each step of the API lifecycle and streamlining collaboration—enabling users to create better APIs, faster.

The company is headquartered in San Francisco and has an office in Bangalore, where it was founded. Postman is privately held, with funding from Battery Ventures, BOND, Coatue, CRV, Insight Partners, and Nexus Venture Partners. Learn more at postman.com or connect with Postman on Twitter via @getpostman.

P.S: We highly recommend reading The "API-First World" graphic novel to understand the bigger picture and our vision at Postman.

The Opportunity

We are seeking a proactive and detail-oriented People Operations Generalist to develop and implement comprehensive onboarding and offboarding programs. This role is crucial in enhancing the employee experience from their first day through their departure, ensuring a seamless transition for new hires and departing employees. Here at Postman, we are a team, and we are looking for someone who can support all aspects of people operations depending on the needs of the business.

What you’ll do:

Onboarding:

• Design and implement an effective onboarding program that promotes engagement and retention.
• Collaborate with department heads to tailor onboarding processes to specific roles and teams.
• Develop onboarding materials, including welcome kits, training schedules, and informational resources.
• Conduct new hire orientations to introduce company culture, policies, and procedures.
• Monitor and evaluate the onboarding process, gathering feedback for continuous improvement.

Offboarding:

• Create a structured offboarding program that ensures a positive experience for departing employees.
• Conduct exit interviews to gather insights on employee experiences and identify areas for improvement.
• Manage the offboarding checklist, ensuring all necessary steps (e.g., equipment retrieval and knowledge transfer) are completed efficiently.
• Collaborate with IT and other departments to facilitate the transition of responsibilities and resources.

General HR Responsibilities:

• Provide support in various HR functions, including recruitment, employee relations, and performance management.
• Maintain accurate employee records and HR databases.
• Stay updated on HR best practices and employment laws to ensure compliance.
• Assist in developing HR policies and procedures.

Who you are:

• You possess strong knowledge of learning theories and instructional design models
• You have the ability to work effectively with cross-functional teams and stakeholders 
• You understand the needs and learning styles of diverse audiences  
• You can adapt quickly to evolving needs of a high growth organization
• You are comfortable with ambiguity and consider yourself adaptable: Willing to learn, try new approaches and iterate based on impact
• Your competencies include excellent organizational, analytical, interpersonal, and written/oral communication skills
• Strong interpersonal and communication skills, with the ability to build rapport at all levels.

What you’ve done:

• Bachelor’s degree in Human Resources, Business Administration, or a related field.
• 3+ years of experience in HR, with a focus on onboarding/offboarding preferred.
• Proficiency in HRIS and MS Office Suite.

Nice to haves:

• Experience in a high-growth start-up environment

Our Values:

At Postman, we create with the same curiosity that we see in our users. We value transparency & honest communication about not only successes, but also failures. In our work, we focus on specific goals that add up to a larger vision. Our inclusive work culture ensures that everyone is valued equally as important pieces of our final product. We are dedicated to delivering the best products we can.

What Else?

This is an on-site role based in the San Francisco Bay area & the reasonably estimated salary for this role ranges from $93,500 - $110,000 & a competitive equity package. Postman has an informal and fun working team environment. We believe in a hybrid workplace that improves our shared knowledge, creates space for innovation, enhances team collaboration, and further strengthens our core values and culture. We offer a competitive salary and equity package, medical, dental, vision, and cool perks, and our offices include complimentary stocked drinks, snacks, and ergonomic workspaces to keep you comfortable and healthy. Our employees enjoy unlimited PTO because we believe everyone should take the time off needed to refresh, relax, and reflect. Our wellness program offers fitness-related reimbursements, a meal stipend, home office set-up reimbursement, internet reimbursement, book reimbursements for professional development, and a training platform for continued learning and education for personal growth. Also, our donation-matching program can support causes you care about. We’re creating a long-term company, and we want you to be part of it. Join us and become a Postmanaut.

Equal Opportunity:

Postman is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. Postman does not accept unsolicited headhunter and agency resumes. Postman will not pay fees to any third-party agency or company that does not have a signed agreement with Postman.

Postman will consider for employment qualified applicants with arrest and conviction records where directed under applicable law, such as pursuant to the San Francisco Fair Chance Ordinance.