Postman shrinks ticket resolution time from 30 minutes to 5 for Amadeus

Postmanaut working with Amadeus. Illustration.


Travel powers progress and broadens horizons. Its future lies in APIs. Travel technology company Amadeus created Amadeus for Developers to provide immediate access to Amadeus travel data via APIs. The aim is to empower innovators to build the future of travel using Amadeus' technology.

Amadeus for Developers provides a single access portal from which developers can test, explore, build, and deploy apps. Developers can work in test environments for free, connecting to rich travel industry data.

The portal has two frameworks: Self-Service APIs and Enterprise APIs. The Self-Service APIs framework is designed for startups and smaller-sized businesses to test, explore, build, and deliver apps to the market quickly using REST/JSON APIs.

Amadeus Self-Service APIs use an OpenAPI specification which customers, partners, and internal teams use to build travel applications. The Self-Service catalog is comprised of four categories: Flight APIs, Hotel APIs, Destination Content APIs, and Trip APIs.

The Enterprise APIs framework comes with a tailored support package to help global travel brands build rich apps using SOAP/XML and REST/JSON APIs.


Ticket resolution time reduced from 30 minutes to 5

Time to first call (TTFC) reduced from 15 minutes to 3

Onboarding time expedited

Accelerated API development with partners

Postman accelerates processes for Amadeus

The Challenge

APIs are at the heart of Amadeus for Developers. As a result, any API-related challenges or inefficiencies are magnified.

When it came to testing APIs developed by partners for integration into catalogs, the process was slow and required manual intervention. An in-house tool was used to carry out tests. It was clear that automation was necessary.

The time to first call (TTFC) — one of the most critical API metrics — took up to fifteen minutes. A heavy reliance on cutting and pasting code added extra time. Further delays were caused by the backend team having to spend time understanding how the funnel worked.

A direct consequence of this was slower onboarding. Additionally, Swagger documentation that accompanied APIs was complicated, especially for larger APIs. It created a cumbersome experience for customers preventing them from unlocking the full potential of Amadeus APIs for their applications.

The method of building, testing, and deploying APIs proved to be cumbersome. For example, one query required opening, copying, and pasting an SDK. This was followed by copying and pasting the API request. Deadlines and constraints made collaboration challenging for building APIs with partners.

Postman enables easier collaboration for Amadeus

The Solution

The Postman API platform is well-known for delivering an amazing developer experience and exceptional collaboration capabilities. This perfectly aligned with Amadeus for Developers' goals as it drives organization-wide collaboration at scale. Moving to a paid plan was a natural next step.

Everything you need for APIs can be found in the Postman API Platform. It has accelerated so many processes. Customers can onboard and begin using APIs in under three minutes.

Gaël Imperial, Product Manager, Amadeus for Developers

Developers are now innovating with the Amadeus Self-Service APIs in a Postman workspace. The biggest attraction is that there is no need to write even a single line of code. It's easy to send requests directly from the UI. This blog post explains exactly how to use Postman when booking a flight using Amadeus APIs.

With Postman, the authorization process has been simplified. API keys are stored, allowing developers to quickly switch between environments. It's no longer necessary to spend time searching for API keys. Manual tasks such as adding access tokens into the header of each request have been eliminated.

The testing process is fully automated. Alongside this, code debugging has been accelerated, as it's now easier for the DevRel team to identify and fix issues.

For each API, a Postman Collection is created. This has been a game changer, with the DevRel team choosing collections as an effortless way for developers to begin working with its APIs. Mock servers can also be built to deepen understanding of an API before production.

Internally, using Postman has led to the product team delivering new APIs faster than ever. While externally, customers are able to use APIs in under three minutes.

Onboarding time has been expedited with Postman's easy-to-use UI. Developers can also access a range of resources for self-education, including blog posts, YouTube tutorials, and the Learning Center.

Collaboration has been significantly enhanced. There is no need to validate documentation using Swagger. Collections can be sent to partners to confirm that both the client and server sides are working in synchronicity.

Developers can see the API and are provided with examples. Before using Postman, it was difficult to demonstrate API functions visually. For example, the sales team can easily demonstrate API functions and use cases to potential customers using Postman.

The Outcome

The time spent investigating and fixing customer issues has been reduced dramatically from thirty minutes to approximately five. The TTFC has decreased from fifteen minutes to just three. Onboarding time has been shortened. Postman has enabled governance across all key API activities and accelerated API development with partners.

The Postman API Platform is extremely simple to use, and creates a positive experience. Developers can try our APIs without having to write a single line of code.

Minji Kim, Developer Advocate, Amadeus for Developers

With Postman, the potential of APIs to solve issues is easy to demonstrate to leadership, marketing and sales. At external events, such as Hackathons, using Postman has made it easier for the audience to understand API functionality.

Postman is enabling Amadeus for Developers to bring APIs to the travel industry to progress and innovate.

In the near future, the Amadeus for Developers team plans to use Postman Flows in demonstrations to customers.

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