How a Salesforce Support Team Built a Monitoring and Automation Platform with Postman
About
The company is a leading manufacturer of windows and doors. Its sales, ordering, partner, and customer-service operations all run heavily on Salesforce, so when the platform slows down or breaks, the business feels it.
Keeping that environment healthy, reliable, and secure falls to a seven-person application support team. Over the past several years, two of its senior engineers led an effort to change what Postman meant to the team: from a simple monitoring tool into a platform for operational visibility, automation, governance analysis, and reporting.
What began as a handful of monitors grew into more than two dozen production automations covering governance, user lifecycle management, partner operations, data maintenance, and operational reporting. Today, Postman monitors critical systems around the clock, feeds the team's Splunk dashboards with operational data, and sits at the core of how they manage Salesforce.
Results
24,000+ Postman monitor executions every month tracking platform health, licensing utilization, security posture, and integration availability.
More than two dozen production automations powered by Postman Flows supporting Salesforce administration, partner operations, governance, user lifecycle management, and support processes.
Automated data collection for Splunk, delivering platform metrics, governance data, and operational activity to dashboards, reporting, and analytics.
Onboarding, offboarding, access reviews, license management, and data maintenance now run as automated, cross-system workflows.
Value that far exceeds the platform's annual cost. Automation has reduced manual effort across support and business teams, enabling faster execution, greater consistency, and more time for higher-value work.
The Challenge
When the support team inherited the Salesforce ecosystem, they found a serious gap. They had almost no way to see what was happening.
There were few tools to proactively watch platform health, integration availability, license consumption, or security posture. Support was reactive by default: problems surfaced only after users felt them or tickets came in.
“We had almost no visibility.”Manager, Application Support
Meanwhile, a steady stream of repetitive work was eating engineering time. User administration, partner management, platform maintenance, and routine support tasks were all manual, leaving little room to improve the environment itself.
The team needed a way to see problems sooner, automate routine work, and scale support without building and maintaining custom applications.
The Solution
Start with monitoring, then keep going
The journey began with Postman Monitors. The team started tracking vendor integrations, Salesforce platform indicators, license utilization, and other health metrics, with schedules matched to business risk. Some checks run every fifteen minutes, others once a day.
Those monitors now execute more than 24,000 times a month, giving the team a constant view into the systems the business depends on.
Then came a turning point. As their use of Postman grew, the team picked up Postman Flows and began automating operational work directly through Salesforce APIs.
“Once we started working with Postman Flows, we realized we could do much more than monitoring. It opened up entirely new possibilities for how we could automate and support our environment.”Manager, Application Support
Flows now handle:
- User onboarding and offboarding
- Access governance
- Partner administration
- Data maintenance and error remediation
- Platform reporting
- Support and administrative processes
With monitoring and automation in one platform, the team cut manual effort while gaining consistency, visibility, and speed.
From automation to insight: operational intelligence with Splunk
The team didn't stop at automating work. They set out to measure it.
Many Postman workflows generate platform statistics, license metrics, governance details, and automation activity, which flow into Splunk for reporting and analysis. The data covers:
- Platform health
- Security posture
- License utilization
- Access governance
- Automation activity
- Operational trends
With that data in hand, engineers can quantify activity, spot emerging issues, track platform health over time, and make decisions based on evidence instead of manual analysis.
Automation at scale
Today, more than two dozen production workflows span Salesforce operations, including user provisioning and deprovisioning, access governance reviews, partner lifecycle administration, data cleanup, platform statistics collection, exception handling, and license reporting.
Work that once demanded manual effort now runs on its own, with consistent execution, auditability, and visibility. Engineers spend less time on repetitive administration and more time improving the systems they support.
“Postman gave us the tools to build the tools we needed to get our work done. It was approachable, and it solved real problems.”Manager, Application Support
The Outcome
For the support team, Postman has grown far beyond API monitoring. It is now the foundation for monitoring, workflow automation, governance analysis, operational intelligence, and reporting across the Salesforce ecosystem.
That combination changed how the team works. Problems are caught earlier, platform health is easy to measure, processes run more consistently, and support resources are free to focus on higher-value initiatives.
“With Postman, if you can dream it up, you can build it.”Manager, Application Support
The result is a more scalable support operation with stronger visibility, better governance, measurable operational intelligence, and a sustainable foundation for continuous improvement.
Contact Enterprise sales
Join these companies and more than 50 million developers who are already building, running, and distributing APIs with Postman.
Customer stories
See a wide selection of detailed use cases from nearly every industry on the Postman customer stories page.