Technical Trainer - San Francisco

Who Are We?

At Postman, we aim to put the customer at the center of everything we do. With over 25 million users, the Customer Education team is at the forefront of supporting our customers on their journey with Postman. We build learning programs that boost adoption, create better developers and simplify our customers’ journey.

P.S: We highly recommend reading The "API-First World" graphic novel to understand the bigger picture and our vision at Postman.

The Opportunity:

Postman is seeking a Technical Trainer to bring energy, passion and skill to lead customer workshops and training for our enterprise customers both on-site and virtually. Our ideal candidate is someone who has extensive experience using Postman and has trained large organizations in the past. You will be responsible for leading ILT modules that support different user roles, industries and skill levels. The role will also manage ongoing design and delivery enhancements, always keeping the customer at the center.

What You'll Do:

• Design and deliver a brand new training program that help customers and internal teams understand how to use Postman effectively
• Develop training materials, such as presentation slides and in-product exercises that help customers and internal teams understand how to use Postman at all levels.
• Work closely with other teams, including product, customer success, sales, and customer support, to ensure that training programs align with product updates and customer needs
• Track and analyze the effectiveness of training programs and make recommendations for improvements based on the pilot program.
• Keep up-to-date with product updates and new features to ensure training programs reflect the most current information.

About You:

• 6 years minimum experience in enterprise training
• Ability to facilitate a resolution to complex technical issues
• Extensive experience using Postman
• Ability to travel up to 50% of the time
• Passion for operationalizing, reporting on, and continuously improving customer experiences at scale
• Consistent track record of successfully handling stakeholder relationships
• Highly organized, with proven ability to work autonomously and run multiple projects at one time

Our Values:

At Postman, we create with the same curiosity that we see in our users. We value transparency and honest communication about not only successes, but also failures. In our work, we focus on specific goals that add up to a larger vision. Our inclusive work culture ensures that everyone is valued equally as important pieces of our final product. We are dedicated to delivering the best products we can.

What Else?

This role is based remotely in the San Francisco Bay Area, and the reasonably estimated salary for this role ranges from $119,340 to $158,000, plus a competitive equity package. Actual compensation is based on the candidate's skills, qualifications, and experience. In addition to our pay-on-performance philosophy, we offer a comprehensive set of benefits, including full medical coverage, flexible PTO, wellness reimbursement, potential spot awards, and a monthly lunch stipend. 

Equal Opportunity.

Postman is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. Postman does not accept unsolicited headhunter and agency resumes. Postman will not pay fees to any third-party agency or company that does not have a signed agreement with Postman.

Postman will consider for employment qualified applicants with arrest and conviction records where directed under applicable law, such as pursuant to the San Francisco Fair Chance Ordinance.